Homeowners Frequently Asked Questions?
Booking a service on Seaina is quick and easy. Here are the steps to follow:
Start by creating an account on our website, or log in if you already have one. You will need to provide your contact information, including your name and email address.
Browse the service listing and select the service that you need.
Choose the date and time that you are available for the service. Prices, if applicable, will be displayed at this step.
Request your free booking by clicking the “Request Booking” button (Please note some bookings require confirmation before approval).
On the day of the service, the contractor will arrive at the agreed upon time and provide a quote for the work. Please note that product costs are additional and separate.
Pay for the service via Seaina Protected Payments, where your money is fully protected until the project is completed.
After the service is completed, you will have a 6-month warranty policy on the service.
Leave a review to help other customers make informed decisions.
Please note that some services may require a deposit to be paid before the service can be confirmed. Our team will inform you of any such requirements before the service is booked.
The 5% service fee on Seaina is added to the quoted amounts to cover the costs associated with providing a safe and reliable platform for connecting homeowners with verified, high-quality contractors. This service fee covers expenses such as:
- Vetting contractors
- Platform maintenance and development
- Customer support and project management
- Quality assurance and contractor monitoring
By adding this service fee, we are able to ensure that all contractors on our platform are fully licensed, insured and have been vetted for their excellence, providing peace of mind for our community and ensuring a positive experience for homeowners. Additionally, Seaina’s team is fully involved with homeowners and contractors during projects to perfect the Seaina experience. We believe this fee is a small investment to ensure that you have access to the best contractors in the industry and a smooth and stress-free experience.
Yes, all contractors on Seaina have been thoroughly vetted to ensure they have the necessary licensing and insurance. This includes verification of their Provincial/State trades licensing and insurance. You can rest assured that all contractors on our site are fully qualified and insured to provide the services they offer, and that you are protected in the event of any accidents or incidents that may occur during the service. If you ever have any doubts about the qualifications or insurance of a contractor, please contact us and we will be happy to provide you with the necessary information.
At Seaina, customer satisfaction is our top priority. If you are not satisfied with a service that has been provided, we encourage you to contact us to discuss your concerns. Our team will work with you to resolve any disputes and ensure that the work meets your expectations.
If the contractor does not complete the service according to the scope of work agreed upon, we will provide a partial or full refund, depending on the extent of the work that was completed. We guarantee your complete satisfaction and will make every effort to ensure that you are happy with the work that has been done.
Please note that we may ask for some proof of work that was done, such as pictures of the work and check the terms you stated on “Seaina Protected Payments”, in order to evaluate the situation and determine the appropriate course of action.
We want you to have a positive experience on Seaina and will do everything we can to make it right if something goes wrong.
At Seaina, we understand that sometimes products may not meet your expectations. That’s why we offer a 30-day return policy on items purchased through our platform. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a refund or exchange.
Please note that some products may be subject to specific return guidelines, such as custom-made products or special order items. Our team will inform you of these guidelines before the product is purchased.
To initiate a return, please email us at [email protected] with your order number and details about the product you would like to return. Our team will assist you with the process and provide you with a return shipping label if necessary.
Please also note that all products must be returned in their original packaging and in the same condition as they were received. We will not be able to process a refund or exchange if the product has been damaged or altered in any way.
Our goal is to make sure you are completely satisfied with your purchase, so please do not hesitate to contact us with any concerns or questions.
At Seaina, we understand that sometimes plans change and bookings need to be cancelled. That’s why we have made it easy for you to cancel your booking directly from your Seaina account.
Here’s how to cancel your booking:
- Log in to your Seaina account.
- Go to your booking history and find the booking you would like to cancel.
- Click on the “Cancel” button next to the booking.
- Our team will review the cancellation and will process your refund or credit the amount to your account (if applicable)
If you have any issues cancelling your booking, or if you have any questions about our cancellation policy, please don’t hesitate to contact us at [email protected] and our team will be happy to assist you.
We understand how frustrating it can be when a contractor doesn’t show up after a booking has been made. That’s why Seaina has implemented a strict contractor policy and has measures in place to ensure that this doesn’t happen.
In the unlikely event that a contractor does not show up after a booking has been made, please contact us immediately at [email protected]. Our team will investigate the situation and take appropriate action, which may include finding a replacement contractor for you or providing a full refund (if applicable).
We guarantee that you will not be left in the lurch and will always have the option to book again with another contractor or receive a full refund if the service is not provided as promised. We apologize for any inconvenience and will make every effort to ensure that your experience with Seaina is a positive one.
Please note that in some rare cases, a refund may be subject to providing a proof of the no show of contractor.
Seaina accepts a variety of payment methods to make the booking process as seamless as possible. We currently accept the following online payment methods:
- Stripe
- Visa
- Mastercard
- American Express
- JCB
For in-person quotes, we only accept online payments made through Seaina Protected Payments. This ensures that your payment is fully protected until the project is completed.
Seaina Protected Payments is designed to provide peace of mind for our customers. It guarantees that your payment is protected until the service(s) have been completed to your satisfaction. This means you can have confidence that your money is safe, and that your project will be completed to your satisfaction.
If you have any questions about our payment methods or Seaina Protected Payments, please don’t hesitate to contact us at [email protected] and our team will be happy to assist you
Thank you for your interest in Seaina’s Affiliate Program. You will be invited to sign up for the program on our website and start earning commissions right away. The Affiliate Program is exclusively available to invitees , and you will earn 5% of Seaina Protected Payment transactions for every successful service bought by a customer through your unique referral link. Don’t miss out on this excellent opportunity to earn extra cash while helping your friends and family improve their homes. If you have any further questions or concerns, please don’t hesitate to reach out to us, and we’ll be happy to help!
Contractors Frequently Asked Questions?
Yes, Seaina requires that all contractors operating as vendors on the site have insurance and licensing that is verifiable before they can create an account. This is to ensure that our customers are protected and that the services provided on our platform are of the highest quality.
To create an account, contractors will need to provide their insurance and licensing information. We have a form that contractors can fill out on our website where they can submit their details. Our team will then verify the information provided and approve the account if everything is in order.
Please note that if a contractor is unable to provide verifiable insurance and licensing information, their account will not be approved and they will not be able to offer their services on our platform.
If you have any questions about this process, please don’t hesitate to contact us at [email protected] and we will be happy to assist you.
No, Seaina does not currently charge vendors any subscription price for having an account on our platform. Creating an account on Seaina is completely free for the first 25 vendors and is $34.99 for vendors who signup after. This allows the first vendors to focus on growing their business without having to worry about additional costs.
By having an account with us, vendors will have access to our large customer base, and be able to offer their services to homeowners looking for professional and reliable contractors.
We believe that our platform is a valuable tool for vendors to grow their business and we want to make it as accessible as possible. If you have any questions or concerns, please do not hesitate to contact us at [email protected] and our team will be happy to assist you.
Yes, Seaina does charge contractors a service fee on completed services and sold products on the platform. We believe in reducing service fees for contractors as much as possible so they don’t have to worry about expenses when growing their business. That’s why when using Seaina Protected Payments, Seaina receives a 15% referral fee from the quoted amount you provide to homeowners. This fee helps cover the costs associated with providing a safe and reliable platform for connecting homeowners with verified, high-quality contractors.
Additionally, we charge a 15% service fee on sold products on the platform, this fee helps Seaina improve our services and support our community.
We understand that service fees can be a concern for contractors, but we want to assure you that our fee structure is competitive and is designed to minimize the impact on your business. We encourage you to keep this fee in mind when setting your pricing and make sure to account for it when providing quotes to homeowners.
At Seaina, we understand the importance of timely payment for contractors. After the successful completion of a project, we will release payments to contractors once every 7 days for services, and every 14 days for successfully delivered products. This schedule ensures that contractors are paid promptly for their work, while also allowing for a reasonable period of time for any potential issues to be resolved.
Payment disbursements will be made via Stripe, Paypal, or Bank Transfer, whichever the contractor prefers. The contractor will need to provide the necessary information for the payment method they choose.
If you have any questions or concerns about payment disbursements, please don’t hesitate to contact us at [email protected] and our team will be happy to assist you. We value our contractors and their hard work, and we want to make sure that they are paid in a timely manner for the services they provide