Homeowners, Developers, Homebuilders, Property Managers, Interior Designers, & Architects Frequently Asked Questions?
Booking a service on Seaina is quick and easy. Follow these steps:
- Create or Log In: Sign up for an account or log in using your contact details (name and email).
- Browse Listings: Select the service you need from local listings.
- Choose a Time: Pick a date and time for the service. Prices (if applicable) will be displayed.
- Request Booking/Quote: Click “Request Booking” (some bookings may require approval).
- Day of Service: The contractor arrives at the agreed time to provide a quote or complete the project. Product costs, if any, are additional.
- Payment: Pay securely via Seaina Protected Payments, where funds are held until the project is completed.
- Warranty & Reviews: Enjoy a 6-month warranty (or the contractor’s policy) and leave a review to help others.
Note: Some services may require a deposit before confirmation. You will be informed accordingly.
Listings with the Verified Listings green checkmark confirm that contractors meet licensing and insurance requirements. All contractors are thoroughly vetted for:
- Provincial/State licensing
- Insurance verification
You can trust that all contractors are qualified and insured. If you have questions about a contractor’s qualifications, contact us, and we’ll assist you.
Seaina Protected Payments functions like an escrow system, ensuring:
- Payments are only released after service completion.
- Both homeowners and contractors agree on milestones.
The 5% service fee supports:
- Vetting contractors
- Platform maintenance
- Customer support and project management
- Quality assurance
This fee ensures a safe, reliable experience and access to high-quality contractors while protecting your payment until work is completed.
Refunds are available for Seaina Protected Payment bookings. Payments made outside the platform are managed between you and the contractor, but Seaina can assist with arbitration.
If a service is incomplete or unsatisfactory:
- Contact us with your concerns.
- Provide proof (e.g., pictures) and relevant agreements.
Our team will work to resolve disputes and may issue a partial or full refund depending on the case. Customer satisfaction is our priority!
Seaina offers a 30-day return policy on most products purchased through the platform. For returns:
- Email [email protected] with your order number.
- Ensure products are in their original condition and packaging.
Custom-made or special-order items may have specific guidelines. Contact us for assistance.
To cancel or reschedule:
- Log in to your account.
- Go to your booking history.
- Click “Cancel” next to the booking.
Refunds or credits (if applicable) will be processed by our team. For assistance, email [email protected].
If a contractor doesn’t show up:
- Contact us immediately at [email protected].
- We’ll investigate, find a replacement, or issue a refund.
Contractors with no-shows are penalized via our scoring system, with repeated offences leading to suspension or banning.
Seaina accepts:
- Stripe
- Visa
- Mastercard
- American Express
- JCB
- E-transfers (in some cases)
All payments are processed through Seaina Protected Payments for your security. Payments are held until service completion to ensure satisfaction.
Seaina’s Affiliate Program is invite-only and allows you to earn 5% commission on Seaina Protected Payment transactions via your unique referral link.
To join:
- Sign up on our website when invited.
- Share your referral link and start earning!
Questions? Contact us at [email protected] for more details.
Contractors Frequently Asked Questions?
A bookable calendar allows individuals performing services within the business to manage their own scheduling. Contractors can set their availability so customers can book directly through the platform, streamlining the booking process.
No! Seaina does not take any percentage from your online bookings. You keep all the money you earn from customers you acquire through the platform. Additionally, there are no fees for the bookings you receive.
To complete your account registration as a verified vendor:
- Fill out the Contractor Registration Form on Seaina’s website.
- Submit the following documents:
- Valid licenses for all staff performing work.
- WSIB clearance for staff where applicable.
- Liability insurance documents.
Seaina requires all contractors to have verified insurance and licensing before being listed on the platform. This ensures quality and trustworthiness for our customers.
If you have questions about the registration process, email us at [email protected] for assistance.
Yes. Seaina offers subscription packages with various features to help contractors grow their businesses. Details on pricing and features can be found on our pricing page.
By subscribing, contractors gain:
- Reduced need for a dispatch center by allowing recurring customers to book time slots.
- Access to Seaina’s expanding customer base, including homeowners, property managers, and developers.
For questions about pricing, contact [email protected].
Seaina offers a 14-day free trial with access to most features. No credit card is required, and there’s no commitment. During this trial, you can explore Seaina’s booking system and other tools to see how they can benefit your business.
No. You can cancel your subscription at any time, for any reason—completely free of charge.
No. There are no hidden fees. However, for payments processed through the platform, a credit card processing fee via Stripe applies (2.9% + C$0.30 per transaction).
Payments are disbursed via Stripe, PayPal, or Bank Transfer based on your preference.
- For services: Payments are released every 7 days.
- For delivered products: Payments are released every 30 days.
This schedule ensures timely payments while accounting for potential customer concerns or disputes. If you need assistance with payments, contact [email protected].
Not showing up to a scheduled appointment negatively impacts customer trust and your Seaina account. Contractors who miss appointments:
- Receive penalties through Seaina’s scoring system.
- Risk account suspension or banning if no-shows become frequent.
Your reliability builds trust and helps grow your business on the platform.
Check out our blog for home improvement project tips and updates about Seaina!